Tourism Assistant (Fixed-Term Contract)

Grade 12 (Matric) certificate with at least 2 years of relevant office administration or tourism-related experience. Proficiency in Afrikaans and English is essential; a third language will be an added advantage. Friendly and welcoming personality with strong verbal communication skills for engaging with both individuals and groups. Excellent written communication, liaison, and customer service skills. Skills in providing excellent customer service. Ability to work under pressure and handle frequent interruptions professionally. Interest in or willingness to learn about heritage assets, especially lighthouses. Physically fit and able to climb all stairs in the lighthouse tower. Computer literate with working knowledge of Microsoft Office. Experience with Property Management Systems (PMS) will be an advantage. Must be willing to work weekends and public holidays.

Welcome and engage with visitors at the Cape Agulhas Lighthouse Museum and Tower. Issue permits, process payments, and reconcile daily takings. Represent the lighthouse with enthusiasm and respect for its historical value. Provide accurate information to visitors about the park, lighthouse, and related tourism activities or facilities. Perform administrative duties, including visitor statistics and basic reporting. Maintain exhibition displays and manage inventory of museum items. Compile and distribute brochures and other relevant lighthouse-related information. Assist in supervising security and cleaning services at the lighthouse, including oversight of public ablutions. Perform relieve receptionist duties at the front office when required.

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