Telkom Operator (Switchboard Support Services) (Permanent position)

Reference No: MHS562/2026

Employment Type: Permanent

Enquiries: Enquiries: Ms. A Gonya tel. no. 021 360 4412

Remuneration

R 201 093 per annum - R 236 877 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).

Experience

Appropriate experience in operating of high-volume switchboard.

Duties (key result areas/outputs)

Manage switchboard & page staff over the Public Address system Effective communication handling (both internally and externally) of incoming and outgoing calls and answer telephone enquiries and delivering messages Handling of all telecommunication equipment and related task and ensuring that switchboard and telephone equipment is in working is in working order and report all faults to supervisor /relevant person. Maintain internal telephone directory Provided feedback on the operational running of the component and support supervisor by adhering to the code Conduct for the Public Service.

Competencies (knowledge/skills)

Appropriate knowledge and ability to operate a high-volume Switchboard and equipment, and a public address system effectively and efficiently Excellent listening skills and telephone etiquette Computer Literacy in Microsoft Packages (Word excel and Outlook

Minimum educational qualification

General Education and Training Certificate (GETC)/Grade 9 (Std 7).

Inherent requirements of the job

Physically able to hear and speak clearly. Ability to work shifts, night shift, weekends and public holidays.