SERVICEPOINTMANAGER MAQUASSIHILLSANDKAGISANOMOLOPO

This management position is responsible for coordinating social work and community development services across two service points within the North West Department of Social Development, operating under the Chief Directorate for Districts and Institutional Support Management. The successful candidate will oversee service delivery in both the Dr Kenneth Kaunda District and the Dr Ruth Segomotsi Mompati District, ensuring that vulnerable individuals, groups, families and communities receive appropriate care, support, protection and developmental interventions. The role requires a blend of professional social work expertise and public management capability, as the manager must align frontline services with departmental strategic plans while also handling financial, corporate and human resource functions.

Candidates must hold a Grade 12 certificate and a recognised qualification at NQF level 7 or 8, such as a Bachelor’s degree in Social Work, an Honours degree, or a postgraduate diploma in Social Sciences, Public Administration or Public Management. A minimum of five to ten years of relevant experience is required, with at least three years at a junior management level. Registration with the South African Council for Social Service Professions is considered an advantage. Computer literacy and a valid driver’s licence are essential, as the position involves regular oversight of multiple service points and administrative reporting.

The core duties include providing professional social work and community development services through the promotion of social change, problem-solving in human relations, and the design of programmes that address local needs. The manager will facilitate the development and planning of interventions, ensuring the efficient, economical and effective use of financial resources. A key responsibility is to plan and conduct research, situational analysis and community profiling to determine appropriate responses in the defined areas. This includes maintaining quality control over all work delivered by staff, monitoring and evaluating services, and implementing corrective measures where neededlying.

Beyond frontline service delivery, the role encompasses broader management responsibilities within the public service framework. This includes managing corporate and financial services, contributing to the strategic plan, annual performance plan, operational plan and service delivery improvement plan. The manager must also drive performance management systems, empower staff, and ensure effective resource management. Building strong stakeholder relations is critical, involving partnership and collaboration with other government departments and non-governmental institutions to maximise the reach and impact of social development programmes.

This is an OSD-graded position within the provincial public service, offering a substantial annual package as advertised. The post demands a leader who can balance professional social work ethics with administrative accountability, work under pressure across two geographic areas, and demonstrate a clear commitment to improving the wellbeing of communities in the North West province. Applicants should be prepared to travel between the service points and engage with diverse community structures.