SENIOR ADMIN OFFICER: BUSINESS ANALYST

This position is for a Senior Admin Officer functioning as a Business Analyst within the Information Communication Technology directorate at the department’s Head Office. The core purpose of the role is to act as a bridge between business operations and ICT, ensuring that technology solutions effectively meet the organisation’s strategic and operational needs. The incumbent will work in a demanding environment that requires a calm approach under pressure and the ability to manage relationships across technical and non-technical teams. The role is graded as a Senior Admin Officer post and forms part of the broader public service employment framework, with service benefits attached.

Applicants must hold Grade 12 together with a three-year National Diploma at NQF level 6 or a Degree at NQF level 7 in ICT, specialising in Computer Science or Informatics. A Business Analysis certificate will be a strong advantage. In addition, candidates need a minimum of two to three years of experience in a similar position, must be in possession of valid driving licences for codes A and EC, and must have no criminal record or pending cases. The department seeks individuals with a solid understanding of the system development lifecycle, business analysis techniques, different IT processes, and relevant Public Service Regulations. Strong communication skills are essential, including oral, written, presentation and facilitation capabilities, alongside requirements elicitation and documentation expertise. The ideal candidate will have technical credibility, the ability to translate business rules into technical requirements and vice versa, and a good grasp of the organisation’s business, IT infrastructure, and customer expectations. Additional competencies include business process reengineering, feasibility studies, statistical and analytical principles, project management, system specification, object and structured analysis, and customer relationship management. Innovative thinking, service quality improvement, and the ability to work collaboratively with technical experts and process owners are also central to success in this post.

The duties of the Senior Admin Officer: Business Analyst involve a wide range of analytical and planning functions. The role requires analysing the organisation’s strategic business needs and contributing to strategic planning. The incumbent will be responsible for operating and business model analysis, identifying new business opportunities, and conducting feasibility studies. This includes eliciting and documenting user requirements to conceptualise, maintain and document programs and applications, as well as developing project proposals and business cases. The analyst will also perform IT and technical business analysis by interpreting business rules and requirements for both technical and business systems. Process identification, definition, design and modelling form a significant part of the work, along with solution assessment and validation to verify the correctness of proposed solutions, support their implementation, and identify any shortcomings. Continuous process improvement is an ongoing responsibility, ensuring that business processes and ICT systems remain aligned and efficient.

This advertisement is part of a public service circular, and applications must follow the prescribed application process. Only shortlisted candidates will be requested to submit certified copies of qualifications, and foreign qualifications must be accompanied by a SAQA evaluation certificate. All shortlisted candidates will be required to undergo two pre-entry assessments: a practical exercise and an integrity or ethical conduct assessment. These will be scored as part of the interview process. Suitable candidates will also be subject to personnel suitability checks, including criminal record, citizenship, credit record, qualification verification and employment verification. The department encourages youth, people with disabilities, and candidates from designated groups, including coloured, Indian and white applicants, to apply. A confirmation of disability from a registered medical practitioner must accompany the application where applicable. The department reserves the right not to make an appointment and to utilise other recruitment processes. Due to the anticipated volume of applications, only shortlisted candidates will be contacted, and applicants who do not receive a response within three months of the closing date should consider their application unsuccessful.