Regional Director: Region A

Department: Citizen Relationship & Urban Management (CRUM)

Branch: Office of the Group Head

Primary Function: To act and assume all responsibilities pursuant as the Regional Director of Region A. The primary role of the Group Citizen Relationship and Urban Management (“the department”) is a governance function – urban management, service delivery and citizen relationship in order to ensure the city is responsive to the needs of the community; through regional coordination, integration, monitoring, enforcement and facilitation of service delivery solutions at grass-roots level within communities in line with Service Level Agreements thus ensuring a liveable, resilient and sustainable City. The position of a Regional Executive Head exists to support the office of the Group Head Citizen Relations and Urban Management in the localized urban governance functions; support the mobilization of community participation in the region; support implementation of the city's service delivery programme in the region; compliment and augment services rendered by other departments and entities for improved service delivery and to provide advice to management and leadership on all issues pertaining to the region. The purpose is also to offer executive functions, support and coordinate all regionalised departmental functions by providing a single point of accountability in the seven 7 Regions — i.e.: the provision of localised citizen and customer contact points; and that the regions act as a central mechanism to mobilize citizens, NGO's, rate-payer organizations etc. into a partnership of becoming the eyes, ears, mouthpiece and activators of the city on issues of service delivery, urban management and citizen relationship. The Regional Director is expected. • To coordinate and oversee the delivery of all services in an area of jurisdiction(region) must be able to work and support other departments, entities, and other spheres of government to deliver effective service. • To ensure an effective and efficient regional governance model by establishing institutional arrangements that promote a well-coordinated and responsive service delivery function. VACANCY C IRCULAR

Leading Competencies:

• Understands market and economic factors affecting the strategic plan and operations.
• Excellent negotiator to enable the negotiation of agreements and contracts.
• Strong influencing skills to enable the allocation of scarce resources to the relevant region from internal and external role-players.
• Strong leadership abilities and the ability to bring teams together and ensure that such teams perform effectively.
• Excellent facilitation and project management abilities.
• Have sound judgement.
• Be able to make decisions effectively.
• Be able to deal with change and to lead change in others.
• Be able to communicate on all levels, i.e., with the public, business community, other spheres of government, MOEs, and internal departments.
• Be able to manage conflict and use conflict as an effective tool.
• Monitoring and evaluation.
• Management Information.
• Development Planning.
• Research and Development.
• Stakeholder Management.
• Project Management. VACANCY C IRCULAR