RE-ADVERTISE: IT ASSISTANT: HELPDESK (PIKETBERG)

Microsoft Certified Solutions Associate (MCSA) A+ Technicians Course N+ Technicians Course One (1) – Two (2) years’ relevant experience Knowledge of computer networks, hardware, software, and peripheral devices ? Code B driver’s licence ? Proficiency in at least two (2) of the official languages of the Western Cape (Afrikaans / English / isiXhosa - Speak, Read, Write) ? Good human relations, interpersonal and communication skills ? Ability to give attention to detail ? High Level of responsibility ? Ability to work under pressure ? Ability to deal with conflict situations ? Must work overtime/do standby ? Must perform duties in any area within the jurisdiction of the municipality ? Must be physically fit and able to perform manual operations and duties on foot ? Ability to meet frequent pre-,undetermined and conflicting deadlines and interruptions in the job with resulting decisive action to deal with critical issues, including peak periods ? Good sight, hearing and speech ability

Provides support associated with the implementation, installation and maintenance of hardware/software systems ? Provides support associated with the capability of application software, peripheral devices, connectivity and / or functionality of operating software and hardware devices to ensure that end user requirements are attended to enabling uninterrupted information flow and optimum system functionality within the Municipality ? On request of the Head IT and Archives, provides recommendations pertaining to information systems, hardware / software and / or capacitates end users on specific applications by developing procedures, standards and guidelines to ensure uniformity and consistency of format to ensure that opportunities to enhance the capabilities of current systems ? Performs specific operational activities associated with the functionality to ensure that instructions are complied with and administrative records are maintained in accordance with departmental guidelines ? Performs specific system maintenance / administrating activities associated with the functionality to ensure that information technology systems are maintained and functional for usage by end users ? Maintain personal computers for the Municipality ? Administrates an IT Helpdesk and monitoring systems ? Administer Council’s telephone system to ensure effective communication internally and externally to promote effective service delivery ? Maintain and do installations on computer network tools to ensure effective maintenance and installation on computer networks ? Train all users in the municipality to ensure users are able to use systems and computers effectively ? Attend to correspondence and enquiries applicable to the ICT support functionality to ensure sound administrative practices ? Setting up camera, sound and recording equipment for broadcasting live video content over the internet on YouTube and other streaming platforms of Council meetings and Public Participated Meetings ? Responsible to take part in the Municipality`s Performance Management and Development System

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