OFFICE ADMINISTRATOR / HELPDESK

POSITION : OFFICE ADMINISTRATOR / HELPDESK SECTION : ICT REFERENCE NO : OAH4/06/26 REMUNERATIONS : In accordance with job Level 7 - 6 of Merafong City Local Municipality (R 399 738.29 – R 420 088.45 – R 441 492.15 – R 452 056.66 – R 473 563.76 – 496 150.28 per annum excluding benefits) REQUIREMENTS: Grade 12 (Matric). •Diploma in Business or Public administration or IT qualifications (advantageous). • 1-2 years' experience in administration or helpdesk support, Proficient in Microsoft Office. • Strong communication and customer service skills. Ability to manage records, schedules, and support requests. Basic IT troubleshooting and helpdesk knowledge. RESPONSIBILITIES: Managing the helpdesk and keeping helpdesk register so that queries can be logged and attended to in good time. Maintaining an up to date, comprehensive database of all IT suppliers and ensure that all MCLM IT procurement procedures for IT suppliers registration on our database are always followed. Providing Software Licensing and repository maintenance support. Maintain an accurate record of all IT assets. Providing SLA administration to the department. Coordinating the User Coordinating all IT meetings and functions. Assisting in Application support. Maintaining a database of all support solutions intelligence. Maintaining all intranet and data repository. COMPETENCIES: Problem-solving and analytical skills • Good communication and customer services • Ability to work under pressure and meet deadlines Please note that within the framework of Council' Employment Plan and in promoting Gender Equality – people living with disability, female previously disadvantaged candidates are especially encouraged and invited to apply.