Messenger (Medical Records) (Permanent position)

This permanent position is based at Tygerberg Hospital in Parow Valley and forms part of the hospital’s Medical Records unit. The Messenger (Medical Records) plays a vital role in the smooth running of patient care by ensuring that clinical files and related documents are moved quickly, accurately and securely between the records office, wards and outpatient clinics. Because medical records are central to diagnosis, treatment and follow-up care, this role directly supports the efficiency of the hospital and helps to prevent delays or loss of important patient information. The work is practical and hands-on, requiring reliability, attention to detail and a clear understanding of the importance of confidentiality in a healthcare environment.

To be considered for this position, candidates need basic numeracy and literacy, which are essential for reading folder labels, completing registers and following written instructions. Appropriate experience in a registry environment or in medical records is also required, as this ensures familiarity with filing systems, the handling of large volumes of documents and the need for orderly record-keeping. Good communication skills are listed as a key competency, since the messenger will interact with nursing staff, clerks and other hospital personnel while delivering and collecting folders, and must be able to follow up on queries about missing or misplaced files in a courteous and effective manner.

The main duties of the role include delivering folders and other documents to wards and clinics, collecting folders from those areas once they are no longer needed, and following up on queries relating to folders that cannot be located. The messenger is also responsible for keeping a register of all folders delivered, which provides an audit trail and helps the records team track the movement of files. In addition, the position involves sorting all incoming folders at Medical Records, ensuring that they are placed in the correct order and ready for filing or distribution. The messenger may also be asked to assist with ad hoc tasks within the Medical Records department, which means flexibility and a willingness to support the broader team whenever needed.

Shortlisted candidates should note that they will be subjected to a practical assessment as part of the selection process. This is likely to test the core skills required for the job, such as sorting, recording and handling documents accurately. The post is permanent and offers a government salary package that includes service benefits such as a thirteenth cheque, pension fund contributions, and housing and medical aid allowances. This is an entry-level role within the public health sector, ideal for someone with prior registry or records experience who is looking for stable employment in a large tertiary hospital environment. The position is advertised under a specific reference number, and all enquiries should be directed to the contact person listed in the official circular.