Manager: Relationship Management

Bachelor's Degree or Advanced Diploma in Tax Law or International Tax/MComm. SA & International Tax (NQF 7) AND 8-10 years' business (commercial) experience in PIT, CIT and Trust environment, of which 3-4 years at junior management level. Alternative Senior Certificate (NQF 4) AND 15 years’ business (commercial) experience in PIT, CIT and Trust environment of which 3-4 years at junior management level. Added advantage: Experience in Private Banking/Private Wealth Management. HDIP Tax Law/ PGD International Tax/MComm. SA & International Tax would be beneficial. Problem solving capability (Fundamental) Accountability Fairness and Transparency Relationship Management and Networking Customer Service Honesty and Integrity Conceptual Thinking Championing the Mandate Influencing Others Mobilising Teams Driving for Excellence Leveraging Diversity Accurate Understanding Developing Others Trust Respect Problem Solving and Analysis Service Delivery Innovation Creativity Building Sustainability Delightful ethos experience Functional Policies and Procedures Situation Analyses Tax Knowledge Managerial Budgeting Customer Relationship Management Effective Business Communication Problem Analysis and Judgement Planning, Management and Measurement Decisiveness Business Acumen Practice and process facilitation skills Relationship Building

Process Act as a point of entry to resolve Taxpayer queries and collaborate with relevant SARS business units including internal and external stakeholders where applicable. Be accountable for the overall quality of taxpayer service experience within the value chain activities and processes. Continuously educate taxpayer and focus on ensuring the taxpayer is compliant in all aspects and escalate to the relevant business unit where applicable. Contribute to the closure of the tax gap and an improved hit rate in terms of compliance activities in area of accountability. Developing SLAs with the taxpayer up front around issues like the reduction of cycle times and response times to queries. Establish and maintain relationships and look at ways of innovating processes in dealing with client problems and challenges. Take part in integrated engagement sessions with taxpayers, provide inputs and solutions in order to ensure all taxpayer needs are proactively addressed. Understand taxpayer needs and pay attention to their interests and/or rights. Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement. Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks. Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions. Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately. Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately. Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation. Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation. Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders. Governance Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability. Manage and or advise on the translation and application of policy in a specific functional area. People Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience. Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity. Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives. Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources. Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area. Finance Implement and monitor financial control, management of costs and corporate governance in area of accountability. Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency. Client Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders. Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions. Understand taxpayer affairs to enable effective engagements, identification of non-compliance and valuable inputs and advice. Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service. Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.

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