HEAD: IT INFRASTRUCTURE AND OPERATIONS

Honours degree or Related in Information Technology or Related (NQF Level 8) ITIL, Cobit qualification PM Certification(desirable) Post Gradute Management qualification(desirable) Twelve (12) years experience as a generalist in ICT Operations,infrastructure and network servers Five(5) years middle management level experience in IT environment Five (5) years experience-OLracle Technology and Databases,and related development support/methodologies Eight (8) years’ experience-designing and implementing mission critical systems and applications in an enterprise environment In -depth knowledge, principles and technology systems and concepts Information Management models tools and process Planning and Organising skills Research skills Budgeting skills Interpersonal skills Strong Communication skills Time Management skills Managerial skills Analytical and problem solving skills Staff management skills.

To develop applicable strategies, polices, practices, procedures and to manage the division and resources Coordinate ICT initiatives in the regions Develop and manage strategy for ICT Client services, including management and back office support Manage projects scope, goals and deliverables that support business goals in collaboration with all stakeholders Develop and manage strategy for systems and network ,maintenance Develop and implement strategy for services and performance management Oversee information security Effective customer and other stakeholder service management Create, implement, and test IT process in the areas of service management network and infrastructure services in line with guidelines provided by the CIO and IT best practices Plan and manage NHLS-specific service management infrastructure services and information security project Define and implement an effective on-going support model for NHLS-specific solutions Plan and manage other infrastructure services projects, per the IT,s plans and priorities. Define, implement, and publish a key performance metrics for ICT Operations implement process and policy improvements based on up- to-date technologies information and research

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