DEPUTY DIRECTOR: BUSINESS PROCESS ANALYST

This senior role sits within the Digital Health Information Systems directorate of the National Department of Health in Pretoria. The Deputy Director acts as a Business Process Analyst and leads the analysis, optimisation and standardisation of business processes that underpin digital health transformation, including South Africa’s digital health and National Health Insurance environment. Reporting to the Director, the post holder develops and implements the Business Process Management strategy, frameworks, methodologies and standards for all digital health systems, ensuring that technology solutions are aligned with business needs and support effective service delivery.

Candidates must hold a Grade 12 certificate and an appropriate NQF Level 7 Bachelor’s degree in Information Systems, Business Analysis, Business Process Management, Informatics or Computer Science, recognised by SAQA. At least three years’ experience at Assistant Director or equivalent level is required in business analysis, business process management, business process improvement or system analysis. Proven experience is needed in requirements elicitation, analysis and documentation; business process modelling and re-engineering; functional requirements; user stories; acceptance criteria; business use cases and process flows. Knowledge and application of recognised frameworks such as BABOK are essential, with a relevant business analysis certification advantageous. The role also requires knowledge of business process improvement methodologies, an understanding of Agile delivery, systems development and Enterprise Architecture principles, while SQL and BI reporting experience will be advantageous. A basic understanding of the health sector, and specifically the South African Digital Health and NHI environment, is beneficial. Strong verbal and written communication, stakeholder engagement, facilitation, analytical, problem-solving and people management skills are essential, along with knowledge of applicable public-sector legislation and governance requirements. A valid driver’s licence is also required.

Key duties include leading the development and quality assurance of Business Requirements Specifications, Functional Requirements Specifications, user stories and acceptance criteria. The Deputy Director provides governance and stakeholder leadership to ensure compliance with departmental and digital health standards, enterprise architecture and policies. The incumbent manages the business process analysis function, drives continuous improvement, develops operational plans, monitors performance indicators and reports on programme performance and progress to the Director. Risk management is a core responsibility, including identifying, managing and monitoring risks and audit matters, and developing and maintaining the Directorate’s risk management plan and risk register.

As a middle management post, shortlisted candidates will undergo pre-entry assessments, including a practical exercise and an integrity assessment. Those shortlisted will also participate in a technical exercise and interview, and up to three candidates will undergo psychometric assessments covering cognitive capabilities, behavioural preferences, emotional intelligence and integrity. Managerial competency assessments outlined in the SMS Handbook will be conducted within one month of appointment. Applications must be submitted on the new Z83 form, accompanied only by a comprehensively detailed CV; certified copies of qualifications will be requested later in the process. Foreign qualifications must be evaluated by SAQA. By applying, candidates consent to the collection, processing and storage of personal information under POPIA. The Department reserves the right not to fill the post, and successful candidates will be subjected to personnel suitability checks and vetting. Correspondence will be limited to shortlisted candidates only.