Claims Credit Officer

This position is for a Claims Credit Officer within the Provincial Office of the Department of Employment and Labour in Limpopo, specifically based in Polokwane under the Sub-directorate: Human Resources Management. The role is part of the department’s broader financial oversight and benefits administration functions, focusing on the recovery of overpaid unemployment insurance funds and the accurate maintenance of debtor records. As a government position, it supports the department’s mandate to ensure that public funds are properly accounted for and that benefit payments are monitored and controlled effectively. There are three posts available for this role, all located at the same provincial office, and the successful candidates will work within a structured public service environment that demands strict adherence to financial regulations and departmental policies.

To be considered for this role, applicants must hold a Grade 12 or Senior Certificate with Accounting or Mathematics as major subjects. The position is entry-level, requiring only zero to six months of relevant experience, making it suitable for candidates who are just starting their careers in financial administration or claims management within the public sector. The role demands a solid foundational understanding of the legislative and regulatory framework governing unemployment insurance and public finance. Specifically, candidates should be familiar with the Unemployment Insurance Act, the Unemployment Insurance Contributions Act, Generally Recognized Accounting Principles, Generally Accepted Accounting Principles, the Public Finance Management Act, and Treasury Regulations. Knowledge of departmental policies and procedures, financial systems, and financial management processes is also essential. In addition to these technical areas, the successful candidate must demonstrate strong skills in financial management, verbal and written communication, computer literacy, time management, planning and organising, analytical thinking, numeracy, and interpersonal relations.

The core duties of the Claims Credit Officer revolve around the collection of outstanding overpayment balances from clients. This involves actively pursuing recovery of funds that were paid to beneficiaries in excess of their entitlement. The officer is also responsible for keeping all overpayment debtor records, both manually and electronically, ensuring that these records are accurate, up to date, and compliant with audit requirements. Furthermore, the role includes monitoring the payment of benefits to clients, which requires vigilance in identifying potential overpayments and ensuring that benefit disbursements are made correctly and timeously. These duties require a detail-oriented individual who can work with financial data, interact professionally with clients and colleagues, and maintain confidentiality and integrity in handling sensitive financial information.

This vacancy is advertised through the standard Department of Employment and Labour recruitment process, and interested applicants should note that the position is based in Limpopo. The role offers an opportunity to contribute to the responsible use of public funds while gaining valuable experience in government financial administration. Given the entry-level nature of the post, it is ideal for candidates with a strong academic background in accounting or mathematics who are seeking to build a career in the public service. The department values accuracy, professionalism, and a commitment to service delivery, and the successful candidate will be expected to uphold these standards in all aspects of their work.