CHIEFNETWORKCONTROLLERx1

This post represents a senior supervisory role within the Department’s Chief Directorate: Corporate Services, specifically within the Directorate: Support Services, and is located at the Provincial Office. The Chief Network Controller is responsible for the stability, security and continuity of the department’s entire ICT environment, spanning on-premises servers, local and wide area networks, cloud infrastructure and end-user computing. It is a hands-on leadership position that combines technical administration with people management, strategic planning and governance compliance, ensuring that all technology services align with public service regulations, Batho Pele principles and broader government programme objectives.

Candidates must hold a Grade 12 certificate as well as a National Diploma or Bachelor’s Degree at NQF level 6 or 7 in Information Technology, Information Technology Management, Computer Engineering or Computer Science, recognised by SAQA, coupled with at least three years of supervisory experience in the ICT field. A valid driver’s licence is compulsory. The role demands a broad and deep knowledge base, including monitoring and evaluation, government policies and prescripts, the public service regulatory framework, information management and performance management. Technical expertise is equally critical, with required knowledge of IT service management and performance monitoring tools, Microsoft Azure cloud services, networking and security, Microsoft 365 E5 licence administration, security and compliance, Windows Server and network administration covering Active Directory, DNS and DHCP, cloud and on-premises infrastructure monitoring, IT security policies, risk management, cybersecurity best practices, and backup and disaster recovery planning.

The main duties are extensive and multi-faceted. The incumbent will facilitate the installation, configuration and maintenance of servers, networks and cloud infrastructure; configure network devices; consult with external service providers on LAN, cloud and server support; monitor desktop support functions and related training; and maintain uptime of LAN links. They will create user accounts and mailboxes, test and install Windows updates, monitor server performance and ensure the availability of departmental data. A major part of the role involves developing and maintaining ICT infrastructure, risk, security and continuity plans, including implementing patch management and anti-virus solutions, conducting IT security reviews and risk assessments, and enforcing security policies for data storage and safe keeping. The position also carries responsibility for ICT service management and assets: monitoring user problem resolution, maintaining the ICT service charter, managing user access rights and access reviews, implementing a service desk system, and overseeing the ICT asset database, register and verification. As a supervisor, the post holder will manage allocated resources, employee performance, coaching, mentorship, training and development, the unit plan, assets and financial management, as well as the unit’s standard operating procedures. They will also attend to Internal Audit and Auditor-General requests for information, outcomes and findings, and manage communication within the unit.

The successful candidate must demonstrate strong competencies in programme and project management, change management, problem solving, conflict resolution, presentation, client orientation, customer focus, and people management and empowerment. Personal attributes include honesty and integrity, knowledge management, networking ability, computer literacy, creative and negotiation skills, teamwork, and excellent in-depth knowledge of all applicable policy frameworks governing the public sector. This is a demanding position suited to a strategic, service-driven ICT professional who can balance technical operations with governance, risk management and team development in a public service environment.