Business Data Steward

Introduction The position of Business Data Steward is vacant. The Business Data Steward will report directly to the Senior Manager: Data Analytics and forms part of the Research and Development Division. The position is based at Head Office in Pretoria. An annual total cost to company package will apply, between R 954,930 and R1,193,734 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience. The closing date for applications will be Monday, 14 September 2026 . Duties & Responsibilities The Business Data Steward will be required to perform the following functions within the Research and Development Division under the supervision of the Senior Manager: Data Analytics through the implementation of the following: Partner with business data owners to drive adoption of data governance best practices and embed a culture of data centricity across day-to-day processes Develop an in-depth understanding of the Scheme’s data in line with the Data Management and Analytics Strategy Identify, document and implement data requirements and specifications; collaborate with ICT on implementation Develop and implement procedures for effective data management, including data quality, metadata, reference and master data Establish and manage processes for data issues and queries management in line with data quality standards and guidelines Ensure data security and compliance with applicable policies, POPIA and regulations; manage data requests in line with data sharing SOPs Conduct regular data profiling, audits and lineage assessments to identify quality gaps; monitor Data Quality KPIs (completeness, uniqueness, timeliness, validity) and drive remediation with owners Develop monitoring reports and dashboards to track the implementation and effectiveness of data management recommendations Develop and maintain technical guidelines, SOPs and documentation for data governance, analytics and utilisation Consult with technical, operational and coding stakeholders to enhance data availability, quality, usage tools and methodologies Provide training, support and guidance to business data owners and relevant staff on data governance policies, procedures and best practice Develop and maintain collaborative working relationships with multidisciplinary teams including business data owners and ICT; facilitate operational SLAs with internal and external stakeholders Participate in data management forums and committees to drive continuous data governance efficacy Manage data governance processes for internal and external research projects to ensure compliance with policies and regulations Desired Experience & Qualification Qualification requirements are: Minimum qualification: Degree – Business Analysis, Data Management, Economics, Accounting, Operations, Administration, Information Systems or Engineering Preferred Qualification: Business Analysis or Data Management certification, or an Honours degree in the above fields At least 5 years’ experience in business analysis, data management or analytics in the financial services industry Minimum of 3 years’ relevant experience as a Data Management Analyst, Governance Analyst, Data Steward or similar role At least 2 years’ experience in the Medical Scheme industry will be an added advantage Experience with SQL, Power BI and QlikView or Tableau will be an added advantage Proficiency with data profiling, data lineage and metadata management tools. Skills Have excellent written and verbal communication and interpersonal skills Have the ability to work well both independently and as part of a team Have a diligent work ethic with attention to detail Self-motivated and pro-active Have strong negotiation skills Ability give advice and engage with various stakeholders Understanding health policy Behavioural Competencies Integrity and ethics: Safeguards sensitive data and complies with POPIA and governance standards. Member/business value: Recommends data solutions that improve quality and decision-making. Collaboration: Works effectively with business data owners, ICT, and R&D teams. Clear communication: Explains data governance simply and documents decisions clearly. Ownership: Drives initiatives end-to-end and escalates risks proactively. Results focused: Prioritizes high-impact fixes and tracks Data Quality KPIs. Adaptable and resilient: Manages changing priorities and persists to resolve issues. Continuous learning: Applies evolving best practices, tools, and SOPs. Evidence-based decisions: Uses data profiling, lineage, and audits to guide appropriate actions. Stakeholder influence: Builds consensus and secures commitment to standards and SLAs. Inclusive mindset: Respects diverse needs and supports reasonable accommodation. Planning and time management: Manages multiple initiatives and meets deadlines. Problem solving: Identifies root causes and implements sustainable fixes. Innovation: Improves methods, tooling, and dashboards to enhance adoption. Coaching: Trains and supports data owners to embed data-centric practices. Persistence in solving complex data problems Desirable Understanding of the medical schemes industry Package & Remuneration An annual total cost to company package will apply, between R 954,930 and R1,193,734 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience. Interested? GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position. Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years. Kindly note that information is required for Recruitment and Selection Process Purposes, and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose GEMS adopts a hybrid work model. An internal employee must be in their current role for at 12 months before they will be considered for other vacancies within the Scheme. GEMS reserves the right not to proceed with an appointment GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with the GEMS employment equity plan. Successful candidates will be required to seek approval to conduct other work outside of GEMS. GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.