ASSISTANT DIRECTOR: AMENDMENTS AND RECTIFICATIONS

• An undergraduate qualification in Operations Management, Public Management, Administration or Business Management, at NQF Level 6 as recognized by SAQA. • Three (3) Years’ experience as a Supervisor in operations in a client or customer services environment is required. • Knowledge of Births and Deaths Registration Act and Regulations on the Registration of Births and Deaths. • Knowledge of Departmental Legislation and Prescripts (Civic Services). • Knowledge of the Human Resource Regulatory Framework. • Knowledge of Public Service Regulations. • Knowledge and understanding of Public Service Prescripts and Legislations. • Knowledge of policy development and government protocol. • Knowledge of the South African Constitution. • Comprehensive understanding of legislation, policies, and prescripts governing public administration. • Understanding of the Public Finance Management Act (PFMA) and Treasury Regulations. • A valid drivers’ license is an added advantage. • Willingness to travel and work extended hours. Required skills and competencies: • Strategic Capability and Leadership Execution. • Strategic Planning and Strategic Management. • Service Delivery Innovation. • Client Orientation and Customer Focus. • People Management and Empowerment. • Financial Management. • Honesty and Integrity. • Programme and Project Management. • Change Management. • Communication. • Knowledge Management. • Problem Solving and Analysis. • Business Report Writing. • Influencing and Networking. • Planning and Organising. Accountability. Data Analysis. Policy Analysis and Interpretation. Process Analysis and Improvement. • Corruption Measures and Principles. • Presentation skills. • Interpersonal skill. • Communication skill. • Planning and Organising skill. • Computer literacy skill. • Decision making skill. • Patriotic, Honesty, Integrity and Accountability.

The successful candidate will be responsible for, amongst others, the following specific tasks: • Facilitate and oversee the processing of applications for the amendment and rectification of personal particulars recorded on the NPR. • Ensure all amendment and rectification processes comply with legislative prescripts, regulations, and DHA policies. • Implement and monitor quality assurance and verification controls to prevent errors, duplications, and irregular amendments. • Coordinate service delivery between front-office and back-office environments to ensure timely and accurate finalisation of cases. • Manage and resolve complex, sensitive, or escalated amendment and rectification cases. • Oversee the utilisation of automated systems and digital platforms to support data integrity and efficient processing. • Maintain accurate records, dashboards, and performance reports on amendment and rectification transactions. • Escalate all irregularities and suspected fraudulent activities to management or Counter Corruption and Security in accordance with prescribed procedures. • Stakeholder Engagement and Intergovernmental Coordination. Policy Development, Governance, and Operational Oversight. • Risk Management, Compliance, and Quality Assurance. • Ensure effective and efficient management of human, physical and financial resources within the Unit. • Coach and guide staff on best practices and compliance with regulatory requirements.

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