ADMINISTRATIVE CLERK: SUPERVISOR: PATIENT ADMINISTRATION (X1 POST)

This position is for an Administrative Clerk acting as Supervisor of Patient Administration at St Chads Community Health Centre, a facility within the KwaZulu-Natal Department of Health. The role sits at the heart of the facility’s front-line operations, ensuring that patient administration services run smoothly, accurately, and in line with public sector financial and health regulations. The successful candidate will be responsible for leading the patient administration team, overseeing the entire patient journey from registration to record-keeping, and making sure that revenue collection and reporting are handled with precision and integrity.

Applicants must have a Standard 10 or Grade 12 certificate, together with three to five years of direct experience in a patient administration component. Beyond the basic qualification, the role demands extensive knowledge of patient administration procedures, a sound understanding of the Public Finance Management Act, Treasury regulations, the Uniform Patient Fee Schedule, and the proper handling of money. Strong supervisory and leadership abilities are essential, as are organisational, planning, problem-solving, and interpersonal skills. Computer literacy is also required, as the post involves working with digital systems for patient data, statistics, and financial reporting.

The duties are wide-ranging and carry significant responsibility. The supervisor will conduct employee performance reviews and compile reports, while also supervising staff and ensuring the proper implementation of the Employee Performance Management and Development System. They will ensure the Uniform Patient Fee Schedule is correctly applied through proper assessment of patients, and will develop, implement, and maintain patient administration systems and services to meet quality standards at the CHC. The role also involves collecting and verifying patient-related information and statistics, and producing reports that support accurate and timeous management reporting. Safekeeping of patient records and patient valuables falls under this position, as does supervising and controlling those processes. Revenue collection is another key area, with the supervisor expected to develop, implement, and monitor measures to optimise income, prepare and submit financial reports and returns monthly, and perform month-end and year-end processes. Risk management plans must be developed, implemented, monitored, and reviewed, and the supervisor will participate in service delivery programmes. Reducing patient waiting times is a specific focus, as is implementing discipline and providing guidance to staff. The post also requires ensuring the effective, efficient, and economical use of resources allocated to the component, including the ongoing development of staff.

This is a permanent post with a competitive annual salary and benefits such as a 13th cheque, optional medical aid, and a homeowner allowance subject to prescribed requirements. The department is an equal opportunity, affirmative action employer and aims to promote representivity across all occupational categories. Preference will be given to African male candidates, and persons with disabilities are encouraged to apply. Shortlisted candidates will be required to undergo two pre-entry assessments: a practical exercise testing technical and generic suitability, and an integrity assessment. Appointment is subject to positive outcomes from State Security checks, including security clearance, credit records, qualifications, citizenship, and previous employment experience. Applicants must submit a fully completed Z83 form and a detailed CV, with certified copies of qualifications and other documents requested only from shortlisted candidates. Foreign qualifications must be accompanied by a SAQA evaluation certificate. Applications will not be acknowledged, and correspondence will be limited to shortlisted candidates; those not contacted within three months of the closing date should consider their application unsuccessful. No S&T payments will be made to candidates invited for interviews.