Administration Clerk: Support (Neurology) (Permanent position)

This permanent position is based at Tygerberg Hospital in Parow Valley, within the Neurology division, and provides essential administrative support to the Head of Department and the wider Neurology team. The role is central to the smooth running of a busy tertiary hospital neurology service, combining general office management with specialised clinical administrative duties. The successful candidate will act as the administrative hub for the division, ensuring that patient bookings, correspondence, records, and data capture are handled accurately and timeously.

To be considered, applicants must have a Senior Certificate or equivalent, together with appropriate administrative experience gained in a hospital or medical environment. The role demands strong computer literacy in the MS Office suite, particularly Word, Excel and Outlook, as well as excellent typing and organisational skills. Familiarity with the Western Cape Government Health information systems, including ECCR and ECM Opentext, and the Vula referral platform is required, as is knowledge of the testing modalities used in the neurology setting, such as nerve conduction studies, EMG, EEG, evoked potentials and lumbar puncture. The ability to work independently, execute duties accurately and thoroughly, and communicate effectively both verbally and in writing is essential, along with good interpersonal skills and the capacity to perform under pressure within a team.

Key duties include providing administrative support to the HOD and Neurology team, managing new patient clinic bookings, test bookings and Botulinum Toxin Clinic scheduling through the Vula platform and a central diary, and liaising with the Neurology OPD clerk regarding new patient bookings. The clerk will file, forward and upload all reports issued within the division to the information systems, receive and assist patients attending the A8 Laboratory for appointments or queries, and register all incoming correspondence and queries received by hand delivery, email or telephone, either handling them appropriately or delegating to the relevant team member. General administrative responsibilities include the submission of call rosters and leave forms to PGWC-HR, ordering of office consumables and equipment, asset management, and ensuring effective records management and maintenance of filing systems. The role also involves liaising with provincial departments and all other stakeholders, and maintaining stroke unit data on the Res-Q database, ensuring timely and accurate entry of stroke patient records and submission of related reports.

Shortlisted candidates will be required to undergo a practical assessment as part of the selection process. The post is advertised as a permanent position offering an annual salary plus service benefits, including a 13th cheque, pension fund contributions, and housing and medical aid allowances. Enquiries may be directed to the contact person named in the advertisement. This is an ideal opportunity for an experienced administrative professional seeking to apply their skills in a specialist clinical environment.