Administration Clerk: Support (Information Management) (Permanent position)

This permanent position is for an Administration Clerk specialising in Support and Information Management, based at the Grabouw Community Health Centre within the Overberg District of the Western Cape Department of Health. The role sits at the operational heart of the facility’s health information systems, ensuring that patient and service data is captured accurately, processed timeously, and used to support decision-making at sub-district level. Working under the direction of the District Information Office, the incumbent will act as a key link between the local facility, the sub-district, and provincial information management structures, helping to maintain data integrity and promote a culture of evidence-based health service delivery.

To be considered for this role, applicants must hold a Senior Certificate or equivalent qualification. A valid driver’s licence (Code B, EB, or C1) is an inherent requirement, as the role may involve travel within the sub-district for training, data verification, or liaison purposes. The position requires appropriate experience in information management within a health environment, along with practical knowledge of health information management systems such as PHCIS, CLINICOM, Sinjani, and Tier.net. Candidates should also demonstrate strong training skills, the ability to communicate effectively both verbally and in writing, and the capacity to work independently as well as part of a team. Advanced computer literacy in MS Office applications, including Word, Excel, and PowerPoint, is essential for data processing, reporting, and presentations.

The core duties of this role are centred on the collection, verification, and validation of data, including routine data auditing, and the submission of accurate information to the District Information Office in the prescribed format and within set time frames, all in line with the Information Management Policy. The successful candidate will be responsible for providing health information management training to facility staff and for monitoring data trends within the sub-district to identify anomalies or areas for improvement. They will also implement information management policies and guidelines, engage with stakeholders through verbal, telephonic, and written correspondence, and maintain accurate filing systems in both hard copy and electronic formats. In addition, the role involves supporting DITCOM processes and providing local IT assistance in conjunction with the provincial office, ensuring that information systems remain functional and that staff are supported in their daily use of these tools.

This post is advertised with an annual salary package that includes service benefits such as a 13th cheque, employer’s contribution to a pension fund, and housing and medical aid allowances. It is important to note that no payment of any kind is required when applying for this position, and shortlisted candidates may be subjected to a practical test as part of the selection process. This is an excellent opportunity for an experienced information management professional who is detail-oriented, enjoys training and supporting others, and wishes to contribute to the quality and reliability of health data in a community health setting.