Administration Clerk: Admissions (Various Institutions) (4 posts) (Permanent position)

This is a permanent administrative role within the Western Cape Department of Health and Wellness, offering four posts for Administration Clerks focused specifically on admissions at primary healthcare facilities. The successful candidates will be placed across different Community Day Centres (CDCs), with one post at District Six CDC, one at Kensington CDC, one at Houtbay CDC, and one at Maitland CDC. These facilities form part of the provincial public health system, where admissions clerks are the first point of contact for patients requiring care. The role is essential for ensuring that patient admissions are handled smoothly, records are accurately maintained, and state funds are properly accounted for. As a government position, it falls under the public service administration clerk grading and comes with the standard set of service benefits associated with a permanent employment contract.

Candidates interested in this post must hold at least a Senior Certificate or equivalent qualification, which is the minimum educational requirement. In addition, appropriate experience in admissions is required, meaning that applicants should already have practical familiarity with admitting patients, managing records, and working in a health facility or similar environment. The role demands strong computer literacy, as well as good verbal and written communication skills and the ability to interact well with patients, colleagues, and supervisors. A sound knowledge of the Hospital Fees Memorandum Chapter 18, the Public Finance Management Act (PFMA), the Uniform Patient Fee Schedule (UPFS), and the Primary Health Care Information System (PHCIS) is essential. The ability to work under pressure, independently and without constant supervision, as well as within a team, is also critical. The successful candidate must be willing to accept accountability and responsibility, maintain confidentiality at all times, and perform relief duties as required.

The core duties centre on the admission of patients. This includes obtaining relevant personal and medical information from patients and capturing it accurately on the computer system. The clerk must ensure correct management of patient folders at reception areas, which involves compiling new folders, retrieving existing records, filing documents, tracing lost files, and managing duplicate or old folders. An efficient recordkeeping and archive system must be maintained at all times. The role also involves scheduling appointments on the system, including new appointments, follow-up visits, and operations. Another key responsibility is the accurate collection, safekeeping, and deposit of state money, which means handling payments and fees correctly in line with financial regulations. The clerk will also deal with written and telephonic queries or enquiries from patients and the public regarding admission matters. Additionally, the position includes information management duties, such as the daily collection and collation of statistics at reception. The clerk must ensure correct patient assessment and accurate data recording, and provide general support to the supervisor to keep the admissions office running effectively.

A few special conditions apply to this vacancy. Shortlisted candidates may be subjected to a practical, written, and oral assessment as part of the selection process. Importantly, no payment of any kind is required when applying for this post, and applicants should be wary of any requests for money. The role is permanent and offers annual salary plus service benefits, including the 13th cheque, employer’s contribution to the pension fund, housing allowance, and medical aid allowance. The specific centres are spread across the Cape Town metropolitan area, so candidates should be prepared to work at the location allocated to the post they are applying for. This position is ideal for administrative professionals who have prior admissions experience and a commitment to accurate, confidential, and patient-centred recordkeeping in a public healthcare setting.