Administration Clerk: (Admissions: Fees) (Patient Administration Outpatients) (2 posts) (Permanent position)

This position is for an Administration Clerk focused on admissions and fees within the Patient Administration Outpatients department at Groote Schuur Hospital in Observatory. There are two permanent posts available, and the role sits at the heart of the hospital’s patient revenue and records management processes. The successful candidate will be responsible for the full administrative cycle of outpatient accounts, from patient registration and folder management through to the final submission and collection of fees. This is a demanding but essential role within a large academic hospital environment, requiring a meticulous and service-oriented individual who can work accurately under pressure while maintaining strict confidentiality.

To be considered for this role, applicants must have a Senior Certificate or equivalent, with Mathematics and/or Accountancy as a passed subject. Alternatively, a Senior Certificate combined with relevant experience or competencies that directly address the key performance areas of the post will be accepted. In addition, the role requires appropriate experience in a fees-related environment, meaning candidates should already be familiar with the workings of hospital billing, patient accounts, or similar financial administration. The ideal candidate will bring a strong sense of confidentiality, a working knowledge of the Hospital Fees Memorandum Chapter 18, UPFS, HIS (Clinicom) Finance Instructions, PFMA and Treasury Instructions, and solid computer literacy in MS Word, Excel and Outlook. Good verbal and written communication skills, along with strong interpersonal abilities, are also essential because the role involves regular contact with patients, medical staff, and case managers.

The duties are wide-ranging. The clerk will perform patient administration tasks, audit outpatient accounts, and relieve at reception when needed. They will request and prepare folders, follow up on missing files, and ensure all clinical notes are filed correctly. A key responsibility is the accurate capturing of all ICD-10 diagnosis codes and procedure codes for each account, which is critical for medical aid submissions and hospital revenue. The clerk will also request medical notes for patients when necessary, submit medical aid accounts to case managers, and collect revenue on outstanding hospital fees in line with hospital policy, the Fees Memorandum, and finance instructions. This requires a thorough understanding of the relevant regulations and the ability to apply them consistently. Notably, no payment of any kind is required when applying for this post, and the position offers the standard annual salary plus service benefits such as a 13th cheque, pension fund contributions, and housing and medical aid allowances. This is an excellent opportunity for an experienced fees administration professional looking to contribute to a leading public hospital.