| Government Entity | State Information Technology Agency |
|---|---|
| Location | Gauteng |
| Reference Number | SITA/20260710/3026 |
| Salary | R300971.00 - R451457.00 |
| Centre / Location | SITA Erasmuskloof |
| Closing Date | July 21, 2026 |
| Source and Application | eservices.gov.za |
Division: IFASS: Transversal and Unique Systems
Employment Type: Permanent
The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision.
Requirements
Required Qualification: 1 - 2 Year National Certificate in Information Technology / NQF level 5 or equivalent to NQF level 5 Experience: 2 - 3 years application support experience. Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure. Active listening The ability to fully concentrate on what is being said rather than just passively 'hearing' the message of the speaker. Attention to Detail The ability to ensures information is complete and accurate. Analytical thinking Identifies issues; obtains relevant information, relates and compares data from different sources, and identifies alternative solutions. N/A
Duties
Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application. Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications. Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user Provide Information Support to clients and supervisors.
Source / Circular Reference
eservices.gov.za