| Government Entity | Postbank (SOC) Ltd |
|---|---|
| Location | Gauteng, Pretoria |
| Reference Number | 600666146, |
| Centre / Location | PRETORIA |
| Closing Date | July 21, 2026 |
| Source and Application | postbank.co.za |
This is an inbound position and the point of contact for 1st tier support and customer call logging. Service Desk Agent will be required to Log tickets and update tickets as well as do first line diagnosis. They will be required to answer calls and create tickets as per client requests.
Requirements
Qualifications: o Grade 12 o A+ o N+ o ITIL V3 Foundation (Advantage) Experience: o 12 Months Helpdesk Experience o Desktop support (advantage) Demonstrated knowledge, experience and expertise in the following: o Incident Management o Problem Management o Change Management o Administration Technical knowledge with experience on helpdesk and troubleshooting Knowledge of Microsoft applications Strong interpersonal, communication skills and attention to detail Page | 1 Interpersonal Analytical Written and verbal Communication Time management Problem-solving Professional Detail-oriented Self-motivated Positive attitude Enthusiastic Collaboration Flexibility Work under stress Resourceful Persistence Teamwork
Duties
Receive and log all cases logged via email or telephonically by Internal Users Ensure Incident Resolution within the timeframes stipulated in the SLA Provide first level support for basic technical service requests and queries Ensure that cases are managed in accordance to the Case Management process Assign calls to relevant teams after logging Provide regular, accurate feedback and liaise with customer in a professional manner Close resolved cases upon confirming with customer to ensure customer satisfaction Escalate issues/complaints to Management or Team Leads
Source / Circular Reference
postbank.co.za