Tech Officer: Jnr Customer Engineer (FS)

ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match NQF 4: Grade 12 National Diploma Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans. Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. Diligently drive SLA

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