| Government Entity | City Council of Johannesburg |
|---|---|
| Location | Gauteng, Johannesburg |
| Reference Number | STC-002_2026_CRA_Group-Finance-1 |
| Centre / Location | Various Regions |
| Closing Date | February 12, 2026 |
| Source and Application | joburg.org.za |
Department: Group Finance
Branch: Customer Services Centre
Primary Function: Consistently exceeded RSSC departmental targets by resolving over 90% of citizen queries on first contact within a One-Stop Customer Service environment. Leveraged creative problem-solving and innovative initiatives to streamline the walk-in experience, directly enhancing municipal revenue collection and overall public satisfaction.
Leading Competencies:
- Outstanding phone and verbal communication skills along with active listening skills;
- Proficiency within a range of IT packages and services, including MS Office;
- Good communication and active listening skills;
- Ability to adapt quickly in a fast-paced, fun and dynamic environment;
- Good numerical skills and able to use math efficiently to solve customer queries;
- Strong relationship-building skills;
- General knowledge and understanding of Municipal policies and procedures in relation to Revenue Services;
- Problem-solving and analytical capability;
- Collaborative team player with a proven ability to work productively across diverse groups and navigate various personality types to achieve shared goals. Core Competencies:
- Basic knowledge of debt collection, call centre collection, customer services or credit management, basic accounting concepts and functions;
- Knowledge of local government will be an added advantage;
- Knowledge of customer satisfaction.
- Attention to detail;
- Batho Pele Principles,
- Confidentiality;
- Decision making; and
- Conflict resolution. “All suitably qualified candidates are encouraged to apply and will be considered. The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. Preference will be given to previously disadvantaged groups, including those with disabilities. Appointments will be made in accordance with the approved Employment Equity Plan to promote its equitable representation in terms of race, gender and disability.”
Requirements
Grade 12 certificate; Relevant National Diploma at NQF level 6; 1 – 3 years’ experience in a Customer Service environment.
Duties
Maintain high levels of account integrity and ensure all customer requests are processed promptly and professionally; Ensure outstanding customer service excellence by maintaining strong work ethics and standards by accurately logging all queries into SAP CRM according to set standards; Efficiently processing applications and quotations; Maintain sound customer relations and improve customer experience; Provides arrear debtors with the full process applicable to payment arrangements; Liaising and collaborating with other RSSC sub-units for the speedy flow of information to ensure efficiency and delivery of service to customers; Maintain accurate records of all sourced documents, facilitating timely review and execution by relevant departments ; Effectively build, manage and maintain Stakeholder Relations with internal business units, entities, management and peers to enable smooth collaborations and flow of information; Implement good governance and effective risk management systems; Safeguard and maintain the proper use of all assets within the area of work; Provide factual operational quality reports on the functions and performance within the area of responsibility, which are accurate and complete, timely, and contribute to and support the overall reporting requirements of the unit. Vacancy B ulletin:
Source / Circular Reference
joburg.org.za