| Government Entity | City Council of Johannesburg |
|---|---|
| Location | Gauteng, Johannesburg |
| Reference Number | 041_2026_Ombudsman_City Manager_EXTERNAL_FTC-1 |
| Salary | R2 219 302 pa (all-inclusive, cost to company) |
| Centre / Location | Sappi Building, 48 Ameshoff Street, Braamfontein |
| Closing Date | July 20, 2026 |
| Source and Application | joburg.org.za |
Department: Office of the Ombudsman
Branch: Ombudsman of the City of Johannesburg
Primary Function: To provide an independent and impartial investigation function of complaints of maladministration and human rights abuses by the City administration and facilitate effective resolution. The Ombudsman promotes accountability, transparency, and service excellence through evidence-based findings and/ or corrective actions. The role ensures that citizens have accessible recourse to address complaints, while strengthening trust between the public and the municipality. In addition, the Ombudsman advances human rights, supports fair administrative practices, and identifies systemic issues to inform improvements in governance, policy, and service delivery across the City in line with legislative and regulatory requirements.
Requirements
A relevant tertiary qualification, preferably a B-Degree plus a Post Graduate qualification in law (LLB); Admission as an attorney or advocate to the bar is an advantage, and Proven track record of providing accurate and effective legal counsel 10 years’ relevant experience or more in a senior/executive management position leading a Legal/Law unit within a public sector organisation or in Local Government, with one or more of the following: ? be a retired judge of the high court; or ? be admitted as an advocate or an attorney who has, for a period of at least 10 years after having been admitted, practised as an advocate or an attorney; or ? be qualified to be admitted as an advocate or an attorney who has, for a cumulative period of at least 10 years after having qualified, lectured in law at a university; or ? have specialised knowledge of, or experience in, the administration of justice, public administration, or public finance, for a cumulative period of at least 10 years; or ? have acquired any combination of experience mentioned in paragraphs (d) to (f) for a cumulative period of at least 10 years.
Duties
To receive, register, investigate and resolve complaints about the administrative decision- making and practices of the City of Johannesburg Metropolitan Municipality and Municipal Owned Entities officials, where the administrative decision or practice amounts to maladministration and/ or human rights abuses. To develop a strategy for the department to ensure fulfilment of the mandate, enable measurable performance and provide transparent reporting. VACANCY C IRCULAR Publication Date: This Vacancy is open to Employees of the Sunday, 05 July 2026 041/2026 City of Johannesburg and External Applicants City of Johannesburg Closin g Date: Monday, 20 July 2026 Conduct research in the field of Ombudsman in order to establish best practices so that the municipality, through the Speaker, is informed Compile, control and monitor a budget that would meet the needs of the Office of the Ombudsman's business objectives Direct and control the key performance indicators and outcomes of personnel within the Office of the Ombudsman Develop awareness and educate the residents of the City of Johannesburg on the powers and functions of the Office of the Ombudsman Create an environment and build capabilities within and around the Office of the Ombudsman to realise CoJ strategies
Source / Circular Reference
joburg.org.za