ASSISTANT DIRECTOR: CONSUMER PROTECTION

Reference Number: DEDEAT/2026/06/11

Department: Economic Development, Environmental Affairs and Tourism

Job Type: Permanent

Directorate: Consumer Protection

Chief Directorate: Economic Development

Programme: Economic Development

Salary Level: 9

Remuneration: R487 197– R573 897 per annum

Location: Head Office (Bisho)

Closing Date: Friday, July 10, 2026

Job Description

The following skills, knowledge, and attributes are
required: Eastern Cape Consumer Protection Act, Consumer Protection Act etc. Public
Finance Management Act, Public Service Act, Treasury Regulation Problem
Analysis, Influence, Communication, Interpersonal Relations and Networking,
Time Management, Planning and Organising, Report Writing. A valid driver’s
licence is required.

Requirements

National Senior Certificate
plus a National Diploma NQF level 6 in Consumer Science / Consumer Affairs/ Law
/Relevant Qualification. 3 years experience at supervisory level or SL7/8.

Duties

 Manage and
co-ordinate the development and the implementation of a targeted provincial
consumer awareness strategy by districts and stakeholders. Oversee and
coordinate the escalation of unresolved or systemic complaints to the Consumer
Protector and relevant regulatory bodies and provide guidance to district
offices on escalation protocols. Manage and direct the development and
maintenance of an effective and efficient administration system to manage
consumer protection initiatives and complaints. Supervise administrative and
related functions.

More Information

Applications must be submitted on a duly completed New Z83 form (effective from 01 January 2021), e-Recruitment System automatically generates Z83 immediately you press apply and generate Z83. Applicants are not required to submit copies of qualifications and other relevant documents upon application but must submit a fully completed Z83 form and detailed Curriculum Vitae. NB: Z83 in the e-recruitment system is currently not signable; so, applicants who submitted applications via the e-recruitment system will not be disqualified for an unsigned Z83 instead will be requested to sign on/or before the interview day. View the list of the positions you applied for on “My Job Applications” and do note that the system Z83 does not reflect work experience and qualifications, however, every detail of your information does reflect to the Recruitment team. Shortlisted candidates will be required to submit certified copies of qualifications, and other relevant documents (like a copy of Permanent Resident Permit for Non-RSA Citizens/Permanent Resident Permit Holders to HR on or before the interview date. Failure to submit all the required documents will disqualify the application. Correspondence will be limited to short-listed candidates only. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Selected candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/ study verification and previous employment verification). All shortlisted candidates, including the SMS shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements, and the other must be an integrity (ethical conduct) assessment. Successful candidates will also be subjected to security clearance processes. Where applicable, candidates will be subjected to a skills/ knowledge test. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Successful candidates will be appointed on a probation period of twelve 12/24 months. It is the objective to address the Employment Equity Affirmative Action Measures in line with the Employment Equity Plan and to achieve equitable representation across race and gender. The EE targets of the recruiting Department will be adhered to although the applications are welcome from all racial groups. The Recruiting Department reserves the right to amend/ review/ withdraw the advertised posts if by so doing, the best interest of the department will be well served. (Females and People with Disabilities are also requested to apply and indicate such in their applications). Misrepresentation in the application documents will result in automatic disqualification and disciplinary action in the event the candidate has already been appointed. SMS pre-entry certificate (Nyukela) must be submitted prior appointment. Full details can be sourced by following the link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme.
Enquiries: Mr. O. Desi at 078 026 7383 / Mr. P. Makhele at 078 801 5909
For e-Recruitment Enquiries: [email protected]. Employment Equity Target: Coloured Female