ADMINISTRATIVE OFFICER: INJURY ON DUTY REF NO: AO/IOD/06-1P Programme 2.1 Permanent The purpose of this role is: To provide administrative support and Supervision of Injury on Duty processes and activities within the unit

A relevant National Diploma/ Degree within the Social Sciences (at least 360 credits). Minimum of 2-3 years experience within the relevant environment with one year supervisory experience OR 5 years relevant experience within the relevant environment. Computer literacy with working knowledge of Ms Office products. Knowledge of Civil Pension Software (CIVPEN), Workflow and Portal. Knowledge of Employee Benefits, GEP Law. Knowledge of Applicable legislation within GEPF. Knowledge of GEPF products and services. Knowledge of Public Service Prescripts and Legislation. Ability to establish controls and monitor tasks. Good working knowledge of Microsoft Office products. Proficiency in South African languages. Supervisory Skills. Computer literacy. Planning and organizing skills. Communication skills. Interpersonal skills. Administration skills. Accuracy, thoroughness and ability to detect errors. Ability to prioritize and meet deadlines. Customer service orientation. Persuasiveness and flexibility. Ethical business conduct. Ability to work under pressure. Willingness to travel. Adhering to business ethics. Accountability. Work in a Team.

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Administer and Authorize Injury on Duty processes and payments. Checking of new opened CP files. Effective compilation of statistics. Ensure that all documentation on files are verified, checked and correctly captured. Check correspondence for outstanding documents from employers / members and Compensation Fund. Handle enquiries. Access, Process and Validation of Payments. Confirm all payments, which includes arrears as well as new and old payments. Confirm Life certificates arrears. Check all recalculations. Confirming of pension benefits of a complex nature. Effective administration & payment of IOD Claims. Administration of Redirected IOD Claims. Interpret and apply directives, policies, and rules of COID Act, DPSA guideline, PFMA. Liaise with other business units, external organisations and Clients through checking of typed correspondence. Handle enquiries from internal and external stakeholders. Administration of the Unit. Develop, train and coach staff. Maintain discipline. Ensure that subordinates are informed about changes in work environment or management decisions. Allocate work according to skills and competencies of subordinates.

Melusi Dhlamini Tel No: (012) 319 1052 [email protected]

To apply visit: https://erecruitment.gpaa.gov.za/

All shortlisted candidates, including the SMS, shall undertake two pre- entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. For SMS positions, certain candidates may be required to undergo additional Psychometric Assessments. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include, but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. The GPAA is compliant with the requirements of POPIA.

PSV Circular 21 of 2026, Post 21/109