ASSISTANT DIRECTOR: ICT

The Department is seeking to fill the post of Assistant Director: ICT at its Head Office, a supervisory-level position within the information technology unit. The role exists to ensure that the department’s communication systems, computer networks and transversal government applications remain available, secure and aligned with service delivery standards. The successful candidate will operate in a complex ICT environment that supports both internal users and broader departmental functions, and will be expected to combine hands-on technical oversight with people management, planning and reporting responsibilities.

Applicants require a Grade 12 certificate together with an NQF Level 6 qualification in Information Technology or Computer Sciences. An ITIL certificate and knowledge of ICT governance and ethics will strengthen an application, as will recognised certifications such as CAN, CNE, MCITP, A+, N+, Networking+, Security+, Mobility+, CISA, CISM, CRISK, CGEIT and relevant Microsoft certifications including MOS and MCSA Desktop. At least three years’ experience at a supervisory level in an IT environment is essential, along with a valid driver’s licence. The ideal candidate will have experience supporting transversal systems such as BAS, PERSAL, Logis, Safety Web and Firewall, as well as familiarity with Microsoft environments, open source platforms, directory authentication services, and the development of ICT policy, processes and standards. A working knowledge of the OSI model, government financial systems and network monitoring of local and wide area networks is also required.

The duties are wide-ranging. The Assistant Director will manage and maintain communication systems, support software, hardware and peripherals, and oversee network services including LAN, WAN, VPN and MPLS. The role includes managing and supporting transversal systems, ensuring ICT service requests and incidents are resolved according to service standards, and holding contractors accountable for service delivery. Resource management, ICT risk management, responding to audit queries, and managing staff performance through the PMDS framework are all core responsibilities. The incumbent will also develop contingency and backup plans, contribute to ICT policy formulation, implement network capacity management plans, manage physical security systems, and develop strategy for the Ndoh Datacentre and server environment controls in line with audit requirements and governance practices. Customer relations, user liaison and researching new technologies to ensure currency and capability are further aspects of the post.

Strong communication, technical, problem-solving, organisational and interpersonal skills are essential, as is the ability to work under pressure, travel when required and work as part of a team. The department expects planning and organising, financial management, report writing, project management, team leadership and people management skills.

This is an equal opportunity employer, and employment equity targets of the Department will inform selection. People with disabilities are encouraged to apply. Shortlisted candidates will be required to undergo two pre-entry assessments — a practical exercise and an integrity assessment — and recommended candidates will be subject to a personnel suitability check including criminal, citizenship, financial and qualification verification. Applicants must use the prescribed application form and submit a comprehensive CV; certified documents are requested only from shortlisted candidates. Those who do not receive feedback within three months of the closing date should regard their application as unsuccessful. The employer reserves the right not to appoint.