| Government Entity | State Information Technology Agency |
|---|---|
| Location | Gauteng, Pretoria |
| Reference Number | SITA/20260721/3050 |
| Salary | R300971.00 - R451457.00 |
| Centre / Location | SITA Erasmuskloof |
| Closing Date | July 29, 2026 |
| Source and Application | eservices.gov.za |
Division: Service Management Enablement
Employment Type: Contract
Working as part of a team to ensure Service Management Technologies are supported effectively and efficiently, to restore selective services in the shortest time to ensure minimum disruption to the customers. To Manage and Maintain System data on Service Management Technologies.
Requirements
Minimum qualification requirement: 1 - 2-year National Higher Certificate in IT at NQF level 5. Certifications: ITIL v3 mandatory, and MCSE / LP1 it's an added advantage Experience: Minimum of 2 to 3 years' experience in IT with hands-on technical support. Knowledge of software and hardware platforms Call Centre /Helpdesk Experience 2 years. SITA Policies and procedures ITIL Framework Network Essentials Operating Systems Change Management. Active listening The ability to fully concentrate on what is being said rather than just passively 'hearing' the message of the speaker. Attention to Detail The ability to ensures information is complete and accurate. Continuous Learning The ability to constantly expand one's skill set. N/A
Duties
The Remote Maintenance and Support on Service Management systems. User Support Data Management. The Transfer of Skills and Support – conduct system training Compile procedure documents and manuals. .
Source / Circular Reference
eservices.gov.za