SWITCHBOARD OPERATOR (SASOLBURG)

POSITION: SWITCHBOARD OPERATOR (SASOLBURG) Minimum requirements: • Grade 12. • Computer Literacy: Microsoft Office. • 0 - 2 years relevant experience. Competency requirements: • Ethics and Professionalism. • Client Orientation and Customer Focus. • Attention to detail • Communication. Main Duties Attending to all incoming calls: • Answering calls by guiding caller to relevant department as requested. • Providing of direct line to the caller in case of unanswered call. • Operating switchboards and systems. • Brings to the Supervisors attention on blockages and bottlenecks. • Maintains clear communication with community regarding mutual. expectations and ensure client satisfaction. • Addresses less complicated problems promptly without being defensive. P ag e 2 | 19 Cri t i c al v ac anci es (V aal St er) ORGANISATIONAL DEVELOPMENT AND CORPORATE SERVICES Enquiries: NM Ngwenya Telephone: 016 973 8392 Email: [email protected] Telephone Directory: • Handle enquiries related to data in the telephone directory. • Updating of telephone directory. Information Sharing: • Follow complex instructions as contained in written communication; and • Respond in writing to complex types of communication • Makes self-understood to others, pointing out specific issues or considerations to be taken into account. • Organises and presents own perspective in logical manner; • Adapts communication contents to the audience; and • Uses terminology appropriate to the audience. Client Orientation: • Understands the client’s issues and seeks information about their current and future requirements. • Supports others to take personal responsibility to deliver excellent customer service; and • Monitors client satisfaction. Salary: R 181 178.45- R 228 467.95 pa (post level 11/10) subject to job evaluation. DIVISION: RECORDS & AUXILIARY: SERVICES