CONTROL ROOM OPERATOR (X2 POSTS) – SASOLBURG

POSITION: CONTROL ROOM OPERATOR (X2 POSTS) - SASOLBURG Minimum requirements: • Grade 12. • Basic disaster management certificate. • Telephone etiquette Certificate will be and added advantage. • 03 years operational experience. • Computer literacy. • Candidate Physical Ability Test (CPAT). • Physically and mentally fit. • No criminal record. Competency requirements: • Community and Customer Focus. • Call Taking and Dispatch. • Problem Solving. • Community and Customer Focus. Main Duties Call Taking and Dispatch: • Receives and Processes Calls for Assistance • Recognises the requirement for pre- hospital emergency medical resources P a g e 13 | 23 Cri t i c al V ac anci es (TheS t arWork pl ac e) ORGANISATIONAL DEVELOPMENT AND CORPORATE SERVICES Enquiries: NM Ngwenya Telephone: 016 973 8392 Email: [email protected] • Conduct telephone communications as outlined in the Standard Operating Procedures (SOP) • Ability to determine vehicle response mode and configuration based on the dispatcher’s evaluation. • Allocate appropriate resources as determined by SOP • Recognise the need for response of other public safety agencies and first responder • Communicate complete and accurate information regarding an incident • Maintain current knowledge base of service area, including major streets and public buildings. Communication: • Receives and Processes Calls for Assistance • Answer all emergency or any calls directed to the control room • Dispatch emergency vehicles and personnel on duty to incidents reported and liaise with external emergency services. • Perform Radio Communications with emergency and other vehicles at scene • Take part in VOC (Venue Operation Centre) during special events in order to liaise with the 10177 centres, in case of emergency by activating emergency resources to incidents. Knowledge of operations: • Knowledge of rescue techniques • Knowledge of special operations techniques • Execute special operations tasks under supervision • Undertake any other duties that are necessary within the Security Control room • Ensure that customer are satisfied with the service they receive • Keeps customers updated on progress Administration: • Register in and out of all vehicles and be familiar with the shift on duty roster • Register documentation in respect of emergency incidents. • Conduct all required reporting as per the standard operating procedures which include hand over of shifts, weekly reports, incident reports, monthly report etc. Disaster operations and emergency communications and control: • Assist / Participate in the structured implementation of measures aimed at: • Supporting disaster operations from a central control facility. • Providing emergency communications support to emergency and essential services during normal and emergency operations. • Issuing authorised early warning and public. P a g e 14 | 23 Cri t i c al V ac anci es (TheS t arWork pl ac e) ORGANISATIONAL DEVELOPMENT AND CORPORATE SERVICES Enquiries: NM Ngwenya Telephone: 016 973 8392 Email: [email protected] Salary: R 280 101.79 – R 367 522.52 pa (post level 8/7, subject to job evaluation)