IT TECHNICIAN / SYSTEMS ANALYST

POSITION : IT TECHNICIAN / SYSTEMS ANALYST SECTION : ICT VACANCY : x2 REFERENCE NO : ITSA1/06/26 REMUNERATION : In accordance with a Job Level 6 of Merafong City Local Municipality (R 452 056.66 – R 473 563.76 R 496 150.28 per annum, excluding benefit REQUIREMENT: Grade 12 • Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. • CompTIA A+, Network+, Microsoft certifications, ITIL, or CCNA. 3 – 5 years in IT support, networking, systems administration, or systems analysis. • Computer hardware and software support, Network administration (LAN/WAN), Microsoft Windows and Microsoft 365, Server and database management, Troubleshooting and system maintenance, Voice Over IP VOIP experience. • Valid drivers license. REQUIREMENTS: Collecting and documenting business requirements through interviews, surveys, and workshops with stakeholders to understand pain points, desired functionalities, and operational goals. • Mapping existing workflows, identify inefficiencies, and propose improvements or automation opportunities to optimize processes. • Assessing the technical, operational, and economic viability of proposed solutions to ensure they are practical and cost-effective. • Developing training materials, user manuals, and guides to ensure end-users can effectively operate new or updated systems. • Post-implementing, system analysts monitor system performance, troubleshoot issues, and recommend enhancements to maintain efficiency and reliability. • Acting as a bridge between business users and technical teams, system analysts translate business needs into technical specifications and ensure alignment between IT solutions and organizational objectives. COMPETENCIES : Good communication and problem-solving skills • Knowledge of IT security and data protection • Knowledge of government/municipal systems is an advantage.