SAO: ADMINISTRATION SUPPORT

BUSINESS KNOWLEDGE MANAGEMENT — PRETORIA - HEAD OFFICE (Permanent, 1 post(s))

The purpose of this role is to assist in facilitating data management, organizational learning, and knowledge sharing within GPAA. A permanent position of Senior Administrative Officer: Knowledge Management is currently available at the Government Pensions Administration Agency (GPAA): Business Knowledge Management Unit.

Duties:
The incumbent will be responsible for a wide variety of tasks: Assist in implementing the knowledge Management database and processes of the organisation . Draft and implement awareness plans for the GPAA on the new trends and knowledge acquired by the organisation. Educate and promote knowledge management practices to new and existing team members to improve the sharing and value of knowledge. Assist in design catalogue and publishing the available suite of productivity tools and technologies to optimize the use of knowledge. Draft and compile reports on the usage of knowledge articles to demonstrate the benefits and impact of knowledge on service delivery. Facilitate the capturing of critical institutional knowledge to prevent loss when personnel exit the department. Assist in Conducting Research on based practices that will enable us to achieve its objectives . Assist in conducting research based on best practices Ensure the effective Development and implementation of a continuous improvement strategy for the organisation. Assist in Identifying and implement remedial action strategies for the GPAA service delivery gaps. Coordinate communities of practice, capacity-building sessions, and compile research/evaluation reports for strategic decision-making. Administer and maintain electronic document repositories, knowledge bases, and information systems. Provide Administrative support to the Unit. Provide administrative support to the unit. Perform office administrative activities. Organise office logistical matters. File office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and equipment for the section

Requirements:
A relevant three (3) year National Diploma / Degree in Public Administration, Information Management, Knowledge Management, Social Sciences, Library/Archival Sciences or equivalent qualification. Minimum 3 years' experience in the Knowledge Management, Administration, Data Management, Research Services or Registry Management environment.. Computer literacy which includes a good working knowledge of Microsoft Office Knowledge of Organizational learning systems, information harvesting, and data categorization. Knowledge of Programme and project Management. Knowledge of Quality Management Systems. Knowledge of SA ICT Legislation (SITA act, Electronic Information act, Access to information Act, POPI act). Knowledge of PFMA and Treasury Regulations. Knowledge of Customer Relationship Management (Channel Management). Knowledge of Relevant legislative requirements and GPAA policies and procedure. Knowledge of Organizational learning systems, information harvesting, and data categorization. Knowledge of Pension fund regulations and rules. Knowledge of Compliance. Analytical skills. Strong leadership and managerial. Project Management. Computer literacy (MS Office, data analysis tools, and document management systems). Planning & Organising skills. Decision making & Problem solving. Communications. Coordination skills. Project Management. Ability to work independently. Persuasiveness & Flexibility. Customer service orientation. Ethics and Integrity. Ability to work under pressure.